At PATLive, we’re all about helping businesses save time and provide great customer service, and, now with our new web and mobile apps, we have new ways to customize your call handling instructions so we can deliver an even better experience for your callers.

In this post, we’re going to…


When large corporations make a sale, that’s it; a sale happens, a customer is hopefully pleased, and somebody maybe gets a commission check.

That’s typically not the case with small and even medium-sized businesses, where every sale can make a difference. Small businesses see sales coming in and it can…


There are plenty of advantages to hiring virtual receptionists that you’re likely already familiar with. Having someone else handle incoming calls is an enormous time-saver, and the fact that you can pass off the task to someone who will treat your customers as well as you do is a huge…


An enormous volume of incoming calls is just part of the deal when you’re running a growing business, even if the business is in relatively early stages. Potential leads, vendors, and customers alike are all calling to ask about everything from return policies to order tracking to appointment booking.

These…


There’s a major trend that’s taken the business world by storm in recent years, and it’s transparency.

Customers like businesses who are transparent and proactive in their communication, as opposed to those who make it difficult for customers to get information that they want or need. …


Marketing is essential if you want to attract new clients, make sales, and scale your business. It can also be really, really expensive.

With strategies like expensive Paid Search ads, sponsored campaigns, and costly consultants taking center stage in the marketing world, it’s easy for small businesses to feel intimidated…


Over the past ten years, there’s been a distinct shift in how the business world works. While it seemed radical early on, some businesses started to incorporate remote working into their operations process. …


Customer service standards have shifted dramatically over the past decade, thanks to a combination of more competition in the market and an abundance of increasingly-accessible technology.

All businesses understand that the customer experience is a powerful differentiator, and it absolutely will impact who customers buy from, how long they stay…


Customer service today looks vastly different than it did even ten years ago.

Ten years ago, mediocre customer service was almost the expected standard, with long wait-times on phone calls or help emails that wouldn’t be returned for days. …


If you’re like many businesses, you can expect to have a significant uptick in sales and inquiries during the holiday season. More people need help with placing orders, selecting products, or tracking packages. Everything is high stakes, and everything is happening at a higher volume.

This year especially, plenty of…

PATLive

We provide innovative live answering services to businesses of all sizes. All based in the US.

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